| Overview
The Account manager position focuses on managing the relationships and needs of strategic accounts to ensure renewal and growth. This requires creating a close working relationship with our Strategic high value customers to reduce client attrition and maximize revenue potential from this segment of the business.
The Account manager is responsible for maintaining 100% of renewal revenue.
Responsibilities include:
Contact and visit identified accounts to establish themselves as the contact for all day to day issues.
Maintain close customer relationships to ensure customer satisfaction with solutions, identify new and emerging customer needs.
Serve as a liaison between customers and appropriate company departments to facilitate communication and resolve customer issues.
Inform customers of new product and service offerings. Inform of product upgrades, training, and service opportunities to current customers.
Identification of new strategic business opportunities for field sales.
Get referrals from customers and identify satisfied customers for references.
Develop and make presentations to Clients regarding Alteryx products and services.
Facilitate sales efforts, maintain customer and lead records on our corporate database and contact management system .
Remain up-to-date on Alteryxs solutions and products.
Other duties as assigned.
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